Terms of Service
Last updated: 20 May 2026
These Terms of Service govern the cooperation between Synora AI and its business customers. We keep them clear and fair — if anything is unclear, just ask and we will explain it. This is an English-language version of our German Allgemeine Geschäftsbedingungen (AGB); in the event of any discrepancy, the German version available at /agb prevails.
§ 1 Scope
(1) These Terms of Service ("Terms") apply to all contracts between Synora AI, owner Ömer Akgeyik ("Provider"), and its customers ("Customer") for the provision of the AI-assisted phone and communication service and related services.
(2) The offering is directed exclusively at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. It is not directed at consumers.
(3) Conflicting terms of the Customer are rejected unless their application has been expressly agreed in writing.
§ 2 Subject matter and service description
(1) The Provider makes available to the Customer a software-based assistant that answers incoming calls, captures structured information and provides it to the Customer in summarised form. Optionally, the service includes communication via further channels (e.g. SMS, WhatsApp, email) and supplementary features.
(2) The specific scope of services, the booked features and the configuration result from the respective offer or service description underlying the contract.
(3) The Provider continuously develops its services and is entitled to adjust features as long as the contractually owed core scope is preserved.
§ 3 Conclusion of contract
The contract is concluded when the Customer accepts the Provider's offer, e.g. by confirmation in text form or by provision and commissioning of the service. Presentations on this website do not constitute a binding offer.
§ 4 Services, availability and cooperation
(1) The Provider performs its services with the diligence of an expert service provider. Unless a specific availability (service level) is expressly agreed, the Provider owes availability that is customary according to the state of the art. Maintenance windows, disruptions outside the Provider's control and outages of integrated third parties (e.g. telephony carriers) are not taken into account.
(2) The Customer provides the information and cooperation required for performance in good time and in full (e.g. call forwarding, configuration details).
§ 5 Customer obligations
(1) With regard to the personal data of its callers and contacts processed via the assistant, the Customer is the controller within the meaning of the GDPR. The Customer ensures that there is a legal basis for the processing, obtains any required consents and fulfils its own information obligations.
(2) The Customer undertakes not to use the service for unlawful purposes, in particular not for impermissible advertising (§ 7 UWG) or the processing of data without a legal basis.
(3) The Customer keeps access credentials confidential and protects them from access by third parties.
§ 6 Data processing and data protection
Where the Provider processes personal data on behalf of the Customer, the parties conclude a data processing agreement under Art. 28 GDPR. Details on data processing follow from that agreement and from our Privacy Policy.
§ 7 Fees and payment
(1) Fees are based on the agreed offer or the booked service package. Unless otherwise agreed, fees are due monthly in advance. All prices are exclusive of any applicable statutory value-added tax.
(2) In the event of default in payment, the Provider is entitled to suspend the service after prior notice.
§ 8 Term and termination
The term and notice periods follow from the respective offer. The right to extraordinary termination for good cause remains unaffected for both parties. Terminations require at least text form.
§ 9 Liability
(1) The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.
(2) For ordinary negligence, the Provider is liable only for breach of a material contractual obligation (cardinal obligation) whose fulfilment is essential to the proper performance of the contract and on whose observance the Customer may regularly rely. In such cases, liability is limited to the foreseeable damage typical for the contract.
(3) Otherwise, liability for ordinary negligence is excluded. No liability is assumed for the constant and uninterrupted availability of service components provided via third parties.
§ 10 Confidentiality
The parties treat confidential information of the other party as confidential and use it only to perform the contract. This obligation continues after termination of the contract.
§ 11 Changes to these Terms
The Provider may amend these Terms with effect for the future where this is necessary for good reason (e.g. changed legal situation, expansion of the service offering) and does not unreasonably disadvantage the Customer. Changes are communicated to the Customer in text form.
§ 12 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the Provider's registered seat, to the extent legally permissible.
(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.